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By Train
ScotRail;
Aim to provide all necessary assistance to disabled customers throughout their network whether this has been booked in advance or not.
However, a number of our stations are unstaffed, and others are only staffed part time. It is recommended that arrangements are made in advance whenever possible to ensure that we are able to meet you and help you accordingly.
If you have a special need, please contact us before you travel by calling the First ScotRail Helpline below
Assistance for disabled customers
Disabled customers who need assistance with their journey should phone in advance.
Tel: 0800 912 2901
Customers with visual impairments, information contained in First ScotRail's printed publications may be available in large type, Phone or email us.
Tel: 0800 912 2901
E-mail: scotrailcustomer.relations@firstgroup.com
This number is available throughout Scotland, and calls are charged at local rates. Please call during office hours: 0800 to 2000 (Monday to Saturday) and 0800 to 1500 (Sunday).
Outwith these hours an answer phone service is available.
For more information visit Mobility Scooters on First ScotRail services
For more information visit Special Needs
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